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Our returns policy for goods ordered on our website is as follows:-

If you purchased the item less than 30 days ago and wish to return goods supplied by us for any reason please call or email our sales desk on 0191 2645333 or enquiries@msdistributors.co.uk (please use "Website Returns" as your subject matter).

We will not be able to accept any returns once 30 days have elapsed.

The items we have supplied will usually fall into one of two categories. Our returns policy will differ depending on which category these items belong to. Please see below.

1. Standard Stocked Products

It is likely that most of the items you have purchased are classed as standard stock items to us.In this event we can issue a full credit to the value of the goods less any carriage costs. The goods must be returned to us at your cost in good condition and in the original packaging. Once the returned goods have been received by us a credit will be issued. We reserve the right to impose a restocking charge if the goods are not returned to us in a satisfactory condition.

2. Non-Stocked Products & Specials

If we have had to order items in specially for you these items may be non-returnable.  Please call our sales team for further advice on your returns request. In  most instances the return of these goods will be dependant on the returns policy of the supplier from where we bought these products. In many instances it will not be possible to return the at all. In other cases return may be possible with the deduction of a handling charge.

Incorrect Delivery or Faulty Goods

If we have delivered you faulty, incorrectly supplied or defective goods we will arrange a collection, and replacement delivery service free of charge.

Once our sales team have authorised your return you will be issued with a returns note. This must be packed in with the returned goods so that we can process your credit if applicable. Please ensure the returned items are securely packed so that they are not damaged in transit on their way back to us.

Please send returned items to:

M&S Distributors Ltd, Riverside Works, Shelley Road, Newburn Industrial Estate, Newburn, Newcastle upon Tyne, NE15 9RT

If you have any questions or queries regarding the return of goods please contact our sales desk on 0191 2645333.

Important Notice

Please Note
We currently have a complete power failure, please send e-mails for enquiries and we will respond once power is back up and running - this has also affected our telephone lines